# Voicenotes | Refund Policy | Voicenotes Help CenterIntercom

Voicenotes offers a full, no-questions-asked refund within 14 days of purchase
through the web for the following licenses:

 * Voicenotes Yearly plan

 * Voicenotes Monthly plan

Please note that there is a fair usage limit of up to 6 hours of transcription
before you can request a full refund. If you used Voicenotes to record more than
6 hours' worth of notes and meetings, you are ineligible for a refund, as we
incurred usage-based costs.



If you made your purchase through the App Store or Google Play Store, you can
request a refund within the respective store, but it is completely up to the
store's policies if your request gets approved or denied. We understand this is
not ideal, but unfortunately, this is not up to our developers.




HOW TO REQUEST A REFUND FOR PURCHASES MADE THROUGH THE WEB

 1. Reach out to us at [email protected]
    [/cdn-cgi/l/email-protection#552130343815233a3c36303b3a2130267b363a38] with
    ‘Refund request’ as the subject line.

 2. Please share the email ID linked to your account in the refund request.

 3. Share your feedback (optional): We’d really appreciate it if you’d also
    share your reason for the refund request. You'll receive your full refund
    anyway regardless of the reasons you share – but this will help us improve
    our product and make it better for everyone.

 4. We will review your request upon receiving your email. As long as your
    request was raised within 14 days of purchase, we will promptly cancel the
    subscription from our end and initiate the refund immediately.
    
    
    


HOW TO REQUEST A REFUND FOR PURCHASES MADE THROUGH THE APP STORE?

We cannot process the refund through Apple App Store Connect from our end, and
you will have to raise the refund request yourself, following these directions:

 1. Open the App Store app.

 2. Tap your profile icon at the top of the screen.

 3. Go to Purchased and find the item.

 4. Tap the item, scroll down, and select Report a Problem.

 5. You’ll be redirected to the Report a Problem website. Proceed to raise your
    request.

 6. Apple will review your claim and make the final decision regarding your
    subscription. Apple's decision in this matter will be final.


HOW TO REQUEST A REFUND FOR PURCHASES MADE THROUGH THE GOOGLE PLAY STORE?

Follow these steps:

 * Open Google Play Store app on your Android device.

 * Tap on your profile icon in the top right corner.

 * Navigate to Payments & subscriptions > Budget & history.

 * Find and tap on the purchase to view its details.

If you purchased a subscription through Google Play’s billing system, according
to the general policy of Google Play, you will not receive a refund for the
current billing period, but will continue to receive your subscription content
for the remainder of the current billing period, regardless of the cancellation
date.

Your cancellation goes into effect after the current billing period has passed.




FREQUENTLY ASKED QUESTIONS

 * What happens if I refund my service?

Refunding a Voicenotes subscription results in the cancellation of your
subscription and your account will be downgraded to the Free plan. You can
continue using Voicenotes as a Free user.

 * What if I miss a payment and my subscription expires? Will I lose my data?

No, when your subscription expires, your account will simply be downgraded to
the Free plan. You can resubscribe anytime to continue enjoying recording
without limits.

Please note that if your account is deleted at any time, all associated data
will be removed.

 * I canceled the trial a few hours before it ended in the App Store, but I am
   still charged.

According to App Store policies [https://support.apple.com/en-us/HT202039],
cancellation must occur more than 24 hours before the end of the trial to
guarantee the user is not charged. If you canceled too late (e.g., a few hours
before the end), the system may have already queued the renewal and processed
the payment.



Apple processes trial cancellations with a grace period, and canceling a trial
does not immediately revoke access or guarantee avoidance of a charge if the
cancellation occurs too close to the trial expiry time. To avoid charges, cancel
your trial at least 24 hours before it ends.

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TALK TO A HUMAN

If you have any trouble with a transaction, or you need a refund past 14 days
after purchase due to exceptional circumstances, contact Voicenotes support at
[email protected]
[/cdn-cgi/l/email-protection#cdb9a8aca08dbba2a4aea8a3a2b9a8bee3aea2a0]. We
promptly respond to all emails.